Terms of service
Product Information & Accuracy
Francesca Studio strives to ensure that all product descriptions, specifications, and pricing are accurate at the time of publishing. However, variations in colour may occur due to different screen settings, and we cannot be held responsible for such discrepancies.
Orders will only be accepted if no significant errors exist in product descriptions or pricing. We disclaim, to the extent permitted by law, any warranties—express or implied—regarding the accuracy of information on our website. We are not liable for any loss or damage resulting from the use of this information.
Product Availability
All items are subject to availability. If an item is unavailable, we will contact you within 48 hours to suggest alternatives or arrange a refund.
Returns & Cancellations
Under UK Distance Selling Regulations, you have the right to cancel your order within 7 working days of receiving the goods. Cancellations must be made in writing via email. A refund will be issued within 30 days, provided the goods are returned to us.
Important notes:
Custom orders are non-refundable.
Francesca Studio does not refund shipping, insurance, or taxes.
Some items are made using offcuts, hand dyed, or vintage materials and so customers may find imperfects such as variations in colour or slubby qualities in the materials used. Such imperfections will not considered faults and refunds will not be issued on this basis.
Faulty items may be returned for inspection. If deemed faulty (not due to wear and tear), we may offer a repair, replacement, credit note, or refund.
Refunds may take up to 30 days and depend on your card provider.
Returns must be received within 14 days in original packaging and condition. Items returned without insurance or proof of delivery are at your risk. Include original paperwork with your return. For international orders, customs duties and sales taxes are non-refundable.
Jurisdiction
These terms are governed by English Law. By using this website, you agree to submit to the jurisdiction of the English courts.
Liability
Except where prohibited by law, we are not liable for indirect or consequential loss. Our maximum liability is limited to the value of the goods purchased.
It is your responsibility to ensure compliance with relevant import/export laws. We make no guarantees regarding international shipping laws.
These terms do not affect your statutory consumer rights, nor do they limit liability for death or personal injury resulting from our negligence.
Copyright & Intellectual Property
All content on this website is owned or licensed by Francesca Studio. No part may be copied, stored, or reused for commercial purposes without permission. All Francesca Studio designs remain the intellectual property of Francesca Henry-Pierre.
Privacy
You confirm that all information provided is accurate and that you are authorised to place orders. By accepting these terms, you allow us to use your personal data to fulfill services offered via the website
We take strong measures to protect your personal information. Our store is hosted by Squarespace and complies with industry security standards, including SSL encryption and PCI-DSS requirements. You are responsible for keeping your login credentials secure.
Contact Information:
Francesca Studio
Studio 4, Floor 1
Deborah House
London, E2 9PQ
Email: Francesca.studio@gmail.com